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Customer First Business Case
The objective
of this assignment is to develop a detailed business case for Customer
First,
building on the outline business case already delivered.
This should
agree a model for Customer Services, identify resources required and
devise a
Programme scope that Bournemouth Borough Council can deliver.
The assignment
will involve the following
- Engagement with
senior officers
and members to further develop and clarify the visiTon
for Customer First and
confirm the options to be considered
- To
engage with key officers and
partner organisations as appropriate
- To
understand and document the
issues, suggestions and concerns of all key stakeholder groups and
consider
these in the assessment of options
- Undertake
an analysis of
certain key service areas to gather quantitative data to identify where
benefits may be realised
- To
develop options for future
roll-out of Customer First and recommend the most appropriate
- To
document the findings in a
detailed Business Case, including a proposed service roll-out plan
- To
assist with the presentation and sign-off of the Business Case with
Senior
Officers and Members
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Customer First Implementation
Support
The objective
of this assignment is to develop a detailed business case for Customer
First,
building on the outline business case already delivered.
This should
agree a model for Customer Services, identify resources required and
devise a
Programme scope that Bournemouth Borough Council can deliver.
The assignment
will involve the following:Engagement
with senior officers
and members to further develop and clarify the vision for Customer
First and
confirm the options to be considered
- To engage with key officers and
partner organisations as appropriate
- To understand and document the
issues, suggestions and concerns of all key stakeholder groups and
consider
these in the assessment of options
- Undertake an analysis
of
certain key service areas to gather quantitative data to identify where
benefits may be realised
- To develop options
for future
roll-out of Customer First and recommend the most appropriate
- To document the
findings in a
detailed Business Case, including a proposed service roll-out plan
- To
assist with the presentation and sign-off of the Business Case with
Senior
Officers and Members
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Strategic ICT Review
The objective
of this assignment was to provide advice and assistance to the Strategic
ICT
manager who was conducting the internal review of ICT services.
Advice and
guidance to cover such things as:
- The
process of review and the
engagement style
- Future
business requirements to
be supported and the consequential demands on ICT
- Technical
architectures to
support the future needs of the council
- Industry
best practice and
experience gained from other Councils
- Review
of ICT processes and
current practices
Where
requested, Modena
consultants will attend or facilitate workshops in conjunction with the
Strategic ICT Manager.
Modena consultants will also contribute content to
the final ICT strategy
review deliverables as agreed with the Strategic ICT Manager.
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e-Procurement Business Case
The objective
of this assignment is to develop a business case for e-procurement
roll-out
within Bournemouth Borough Council.
The assignment
will involve the following:
- Identifying key e-procurement
stakeholders and planning their involvement
- Review
the capabilities of the
chosen e-procurement solution (@UK Plc)
- Review
the objectives and
outcome of the pilot implementation
- Workshop
opportunities
presented by e-procurement with key procurement stakeholders
- Develop
options for future
roll-out
- Develop
a business case for
future exploitation of e-procurement within BBC, including the
development of a
costed benefit model and a roll-out plan and timetable
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Next Phase growth
